RETURNS


Our return policy lasts for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Certain types of merchandise cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be granted: (where applicable)
* Books showing signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.

 * Any item returned more than 30 days after delivery
Refunds (where applicable)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, please contact us at contact@smileease.eu
Sale or promotional items (where applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at contact@smileease.eu and send your item to: canada, quebec, QC, canada, Canada.